Which sequence describes the problem solving process in conflict situations?

• A. Define the problem, brainstorm solutions, choose a solution, and act upon it
• B. Ignore the problem and hope it resolves
• C. Decide unilaterally without discussion
• D. Wait for others to decide

Answer: (A)

In conflict situations, using a structured problem-solving sequence helps ensure the issue is understood and addressed. Start by clearly defining the problem so everyone agrees on what needs to be solved. Then brainstorm a range of possible solutions without judging them yet. Next, choose a feasible option that best fits the situation and resources, and commit to implementing it. Finally, act on that decision and monitor the outcome, adjusting if needed. This approach reduces guesswork, involves others, and increases the likelihood that the resolution is fair and effective, which is especially important when supporting individuals with severe-profound disabilities. The other approaches—ignoring the problem, deciding without discussion, or waiting for others to decide—do not engage in solving the issue and can lead to escalation or unresolved conflict.